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Avaya IP Office™ Platform Support Certified Exam Sample Questions (Q103-Q108):

NEW QUESTION # 103
Which method will avoid corruption of the data on the SD card when removing the SD card from the IP Office?

A. Use the Manager application to shut down the card before removing the SD card.
B. Dial the shutdown short code to shut down the card before removing the SD card.
C. Use System Monitor to shut down the card before removing the SD card.
D. Pull out the card. Special shutdown is not required.

Answer: A

NEW QUESTION # 104
Refer to the exhibit.

Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through. Given the exhibit, which configuration setting is responsible for the problem?

A. Caller ID is not passed by some carriers.
B. The system is misconfigured to ignore refresh messages.
C. Calls are being referred incorrectly.
D. The timer should be set to 2 minutes.

Answer: A

NEW QUESTION # 105
From which application are log files required for escalating issues to Avaya support?

A. Manager Report
B. SMDR
C. Customer Call Status
D. System Monitor

Answer: D

NEW QUESTION # 106
Calls into the IP500 V2 are not ringing to the expected user.
Which statement describes how the call routing is validated?

A. Wait until the system is idle and place test calls so you can hear which telephone is ringing.
B. Use the System Status Application (SSA) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Use Customer Call Status (CCS) to see what user the call is ringing to.

Answer: D

NEW QUESTION # 107
When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)

A. Development Tracing and Resource View
B. Resource View and Selective View
C. Snapshot Only and Development Tracing
D. Continuous Log and Snapshot Only
E. Continuous Log and Development Tracing

Answer: D,E

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15

NEW QUESTION # 108
......

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